JeetWin Privacy Policy – How We Protect Your Personal Data

1.Privacy Policy Overview

This Privacy Policy applies to all users of the JeetWin platform, including the website at jeetwin.run and the JeetWin mobile app. It explains how JeetWin collects, processes, stores, and protects the personal data of players, with particular attention to the needs and expectations of Bangladesh players.

JeetWin is committed to handling your personal data responsibly and in accordance with applicable data protection laws. We take privacy seriously — not because we have to, but because we believe our players deserve to know exactly how their information is being used.

By registering a JeetWin account or using any part of the JeetWin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the JeetWin platform.

2.Data We Collect

JeetWin collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and occasionally from third-party sources such as payment providers. Here is a breakdown of the categories of data we collect:

JeetWin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3.How We Use Your Data

JeetWin uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your JeetWin account or the services we provide.

The specific purposes for which JeetWin uses your personal data include:

• Creating and managing your JeetWin account, including verifying your identity and age.
• Processing deposits, withdrawals, and other financial transactions on your account.
• Providing customer support and responding to your queries and complaints.
• Sending you important account notifications, such as security alerts and transaction confirmations.
• Complying with legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements.
• Detecting and preventing fraud, cheating, and other prohibited activities on the platform.
• Improving the JeetWin platform based on how players use it, including fixing bugs and optimising performance.
• Sending you promotional communications about JeetWin offers and bonuses, where you have opted in to receive them.
• Personalising your JeetWin experience based on your preferences and betting history.

4.Data Sharing and Disclosure

JeetWin does not sell your personal data to any third party. However, in order to operate the platform effectively and comply with legal obligations, we may share your data with certain trusted third parties in specific circumstances.

The categories of third parties with whom JeetWin may share your data include:

• Payment Processors: bKash, Nagad, Rocket, and other approved payment providers require certain data to process your deposits and withdrawals securely.
• Identity Verification Services: Third-party KYC providers may process your identity documents to verify your age and identity on JeetWin's behalf.
• Game Providers: Third-party game studios and software providers may receive limited technical data necessary to deliver their games on the JeetWin platform.
• Regulatory Authorities: JeetWin may be required by law to disclose your data to licensing authorities, law enforcement agencies, or other government bodies.
• Fraud Prevention Services: Specialist fraud detection providers may process certain data to help JeetWin identify and prevent fraudulent activity.

All third parties with whom JeetWin shares data are required to handle that data securely and in accordance with applicable data protection laws. JeetWin does not permit third parties to use your data for their own marketing purposes.

5.Cookies and Tracking

JeetWin uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

JeetWin uses the following categories of cookies:

• Essential Cookies: These are required for the platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These remember your preferences, such as your preferred language and display settings, to personalise your JeetWin experience.
• Analytics Cookies: These help JeetWin understand how players use the platform — which pages are most visited, where players encounter issues, and how the platform can be improved.
• Marketing Cookies: Where you have consented, these cookies allow JeetWin to show you relevant promotional content based on your interests and activity on the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the JeetWin platform. For more information about managing cookies, refer to your browser's help documentation.

6.Data Security

JeetWin takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and JeetWin's servers.
• Encryption of sensitive data stored in JeetWin's databases, including payment information and identity documents.
• Strict access controls ensuring that only authorised JeetWin staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing to identify and address potential vulnerabilities.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Secure data centres with physical access controls and 24/7 monitoring.

While JeetWin takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, JeetWin will notify you as required by applicable law.

7.Data Retention

JeetWin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Different categories of data are held for different periods depending on their nature and the legal requirements that apply.

• Account Data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for regulatory compliance.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Identity Verification Documents: Retained for the duration of your account and for up to 5 years after closure.
• Customer Support Records: Retained for up to 3 years after the resolution of the relevant query or complaint.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.
• Technical and Usage Data: Typically retained for up to 2 years for analytics and platform improvement purposes.

Once the applicable retention period has expired, JeetWin will securely delete or anonymise your personal data so that it can no longer be linked back to you.

8.Your Privacy Rights

As a JeetWin player, you have a number of rights in relation to your personal data. JeetWin is committed to respecting and facilitating these rights. To exercise any of the rights listed below, please contact us at [email protected].

• Right of Access: You have the right to request a copy of the personal data JeetWin holds about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that JeetWin delete your personal data. Note that this right may be limited where JeetWin is required to retain data for legal or regulatory reasons.
• Right to Restrict Processing: You have the right to request that JeetWin restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider.
• Right to Object: You have the right to object to JeetWin processing your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where JeetWin processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

JeetWin will respond to all valid privacy rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

9.Protection of Minors

JeetWin is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. All players are required to confirm their age during registration, and JeetWin conducts age verification checks as part of the KYC process.

If JeetWin becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the JeetWin platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. JeetWin supports responsible gaming and takes its obligations regarding the protection of minors very seriously.

10.Third-Party Services

The JeetWin platform may contain links to or integrations with third-party services, including game providers, payment processors, and analytics tools. This Privacy Policy applies only to JeetWin's own data practices and does not cover the privacy practices of any third-party services.

When you interact with a third-party service through the JeetWin platform — for example, when you make a deposit via bKash or Nagad — that third party's own privacy policy will apply to the data they collect. JeetWin encourages you to review the privacy policies of any third-party services you use.

JeetWin is not responsible for the privacy practices or content of any third-party services, even where those services are accessible through the JeetWin platform.

11.Changes to This Policy

JeetWin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, JeetWin will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed of how JeetWin protects your data.

Continued use of the JeetWin platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or JeetWin's data practices, please do not hesitate to get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the JeetWin website and mobile app

For formal privacy rights requests, please email [email protected] with the subject line "Privacy Rights Request". JeetWin aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

If you are not satisfied with JeetWin's response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.